Ideas for Arc XP

Add reason code to the Cancel API

The public Sales API for Cancel should as a reason note field but not a reason code.

During the cancel process a user will select why they are cancelling their subscription. We will record this as we would with any financial transaction. We need to be able to record the reasonCode as well so it can be reported on like other transactions.

  • Richard Lane
  • Jun 17 2022
  • Planned
  • Attach files
  • Admin
    Jessica Cavallo commented
    5 Jul 03:34pm

    Thanks Richard. We will look into adding the reason code to this API.