Ideas for Arc XP

Subscription Management: Add reason code to the Cancel API

The public Sales API for Cancel should as a reason note field but not a reason code.

https://dmn.arcpublishing.com/alc/docs/swagger/?url=./arc-products/arc-sales.json#/Subscription_Interaction/cancel


During the cancel process a user will select why they are cancelling their subscription. We will record this as we would with any financial transaction. We need to be able to record the reasonCode as well so it can be reported on like other transactions.

  • Richard Lane
  • Jun 17 2022
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  • Richard Lane commented
    November 14, 2022 20:00

    @jessica... Where are the docs for this? I am not seeing it.

  • Admin
    Jessica Cavallo commented
    July 05, 2022 15:34

    Thanks Richard. We will look into adding the reason code to this API.