Ideas for Arc XP

Subscription Management: Add comment under each reason for Terminate/Cancel

Go to a subscriber's Subscriptions and choose either Terminate or Cancel.

The customer support team would like to be able to add a note with each termination/cancellation reason. This is very important to the team, so they can track and act on selected reasons.

  • Guest
  • Aug 25 2020
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  • Admin
    Ryan Gladstone commented
    March 04, 2021 15:43

    The revamped Customer Service admin that shipped in v1.49 includes free text note for terminate and cancellation. In an upcoming release, we'll allow for client-configurable reason codes.