Ideas for Arc XP

Add Ability To Support Private Microsoft Teams Channels For WebSked Integration

Hi there,

We're looking to see if private channels created in Microsoft Teams can be supported for the Arc XP WebSked integration.

At the moment, it appears only public channels of a team are supported. But there are instances where we may want only certain members of the team that are added to a private channel to have direct access to such information conveyed.

We can currently do this with private Slack channels set up.

If this is not possible with how Microsoft Teams works, then we can close out this Arc Idea.

Thanks!

  • Troy Blevins
  • Mar 6 2023
  • Will not implement
  • Attach files
  • Troy Blevins commented
    8 Mar, 2023 05:18pm

    Understood, Stuart! We can hold off on this overall and understand the workaround for now.

    Troy

  • Admin
    Stuart Ridgway commented
    8 Mar, 2023 02:18pm

    Hi Troy,

    Quick update: there is a decent workaround. Create a Private Team and add the WebSked bot to it. I know it's not exactly what you're looking for but I hope that helps.

    As always, please reach out to your TAM or me if you have any other questions.

    Stuart

  • Admin
    Stuart Ridgway commented
    7 Mar, 2023 10:06pm

    Hi Troy,

    Thanks for submitting this. I'm afraid we are at Microsoft's mercy -- they do not support external access to private channels:
    https://learn.microsoft.com/en-us/microsoftteams/private-channels#private-channel-limitations

    Please let me know how else we can support you with your Teams integration.

    Best,
    Stuart Ridgway
    Sr. Product Manager for WebSked