In the customer support tool, the customer support team is hitting the character limit. The limit is 500 characters today. The request is to increase the limit.
ACS ticket related to the idea: https://arcpublishing.atlassian.net/servicedesk/customer/portal/2/ACS-17486
Sylvia Borowski
Not a problem. This was a mistake since it referred to the old version of Subs.
In the new CSR, agents can add as many notes as they need, so there's no need to cram a user's entire history into 500 characters.