Ideas for Arc XP

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Workflow: Customer Support Tool | Increase Character Limit

In the customer support tool, the customer support team is hitting the character limit. The limit is 500 characters today. The request is to increase the limit.


ACS ticket related to the idea: https://arcpublishing.atlassian.net/servicedesk/customer/portal/2/ACS-17486

  • Sylvia Borowski
  • Apr 5 2021
  • Will not implement
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    • Sylvia Borowski commented
      May 04, 2021 19:57

      Not a problem. This was a mistake since it referred to the old version of Subs.

    • Admin
      Ryan Gladstone commented
      April 21, 2021 03:39

      In the new CSR, agents can add as many notes as they need, so there's no need to cram a user's entire history into 500 characters.