Ideas for Arc XP

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1 Vote

Ability to edit attributes in user account in Arc Subscriptions

We would like to be able to edit the Custom attributes in the user account directly from Arc Subscriptions. For example, we have an attribute showing the subSite of a user and, if that subsite has to be modified, it has to be changed programatical...

Created 10 Sep 21:18 by Marc Gendron

Arc Subscriptions / Customer Service Admin

1 Future consideration
1 Vote

Familiar plan - Include beneficiaries and parent subscriber info into the CSR admin

Hi team, I hope you are doing well. We are currently developing the Plan Familiar solution inside our organization, but related to user management, we have realized that we are not able to see any information into the CSR admin related to: A paren...

Created 30 Aug 15:17 by Ángel Las Heras Torrego

Arc Subscriptions / Customer Service Admin

1 Planned
2 Vote

Subscription Management: Add Refund functionality to 'Subscriptions' pulldown

Hi Subs team, we'd like to add "Refunds" option into the "Subscriptions" pulldown. Since the Customer Support team spends most of the time adjusting/updating subscriptions, this would help to be a one-stop shop and they wouldn't need to click over...

Created 06 May 18:48 by Sylvia Borowski

Arc Subscriptions / Customer Service Admin

3 Future consideration
1 Vote

Subscription Management: An API to add a "Note" with a reason code to a users profile.

We would like to automate adding a message to a users account. User provides feedback after cancelling an account. Would like to record this feedback with the users profile so it can be reported on with the normal account data. Customer service in...

Created 17 Jun 12:42 by Richard Lane

Arc Subscriptions / Customer Service Admin

1 Future consideration
1 Vote

Workflow: Ability to reorganize options in dropdowns

Specifically around stop codes. We'd love the ability to reorganize the different codes to prioritize them by popularity of use. We often have different stop codes become more popular at different times of the year and to save our customer service...

Created 11 May 15:48 by Guest

Arc Subscriptions / Customer Service Admin

1 Future consideration
1 Vote

Subscription Management: Add 'add note' under 'Subscriptions' tab

Most of the time, customer support reps are dealing with subscriptions. We'd like to add 'Notes' only as an option in the 'Subscriptions' area, so the CSR can add customer transaction information in that same area. Today, notes are added in the 'A...

Created 03 May 22:03 by Sylvia Borowski

Arc Subscriptions / Customer Service Admin

1 Future consideration
1 Vote

Workflow: Customer Support Tool | Increase Character Limit

In the customer support tool, the customer support team is hitting the character limit. The limit is 500 characters today. The request is to increase the limit. ACS ticket related to the idea: https://arcpublishing.atlassian.net/servicedesk/custom...

Created 05 Apr 20:54 by Sylvia Borowski

Arc Subscriptions / Customer Service Admin

2 Will not implement
1 Vote

Access Permissions: Set permissions in the subscriptions module.

In Semana the PayWall, subscriptions, products and settings are managed by different teams with different responsibilities and skills. As a result, it is important that the permissions match those skills and roles in order to avoid mistakes.

Created 22 Oct 17:10 by Guest

Arc Subscriptions / Customer Service Admin

0 Planned
1 Vote

Display the LinkToken as part of the Subscription view.

When viewing a subscription, the LinkToken doesn't display on the screen, preventing a CRS from being able to use this value. DMN wants to use this as a reference to an external system. The value is currently returned in the details response as pa...

Created 23 Jun 21:25 by Guest

Arc Subscriptions / Customer Service Admin

0 Needs more information
1 Vote

Search: User search by email (exact match)

Search a user by email with exact match Email is a unique identification mechanism for user, and we use email as user name as well. when we search by email address (/identity/api/v1/user?search=email=XXX), we are supposed to get a response for exa...

Created 02 Mar 02:11 by Rajendram Thayarupan

Arc Subscriptions / Customer Service Admin

0 Future consideration