Hi Subs team, we'd like to add "Refunds" option into the "Subscriptions" pulldown. Since the Customer Support team spends most of the time adjusting/updating subscriptions, this would help to be a one-stop shop and they wouldn't need to click over to the "Order" area.
This is the screen where the pulldown appears today: https://sandbox.dmn.arcpublishing.com/subscriptions/v2/customers/identity/account/39555592-81e8-4512-becd-0816eaa1426a/subscriptions?site=dallas-news
This idea is related to adding "Notes" as an option to the "Subscriptions" area -- could be part of the pulldown or another link on the page:
Two other ideas that relate to updating the "Refunds" functionality:
Sylvia Borowski
Going to cancel this idea based on today's meeting with Jessica and our customer support team. The updates coming to the refund functionality will cover this need. Thank you!
Thanks for this request as well! We'll be looking at the additional UX update requests following the streamlined refund work.
Adding more thoughts from the Customer Support team:
Add button to credit (under orders where refunds are processed) – once a credit is processed the credit needs to appear in the activity tab
Another suggestion is when you select terminate or cancel we could add the credit option in this drop down. Once credit is processed the credit needs to appear in the activity tab
Once codes are added to credit remove from under terminate/cancel