Ideas for Arc XP

Add Refund functionality to 'Subscriptions' pulldown

Hi Subs team, we'd like to add "Refunds" option into the "Subscriptions" pulldown. Since the Customer Support team spends most of the time adjusting/updating subscriptions, this would help to be a one-stop shop and they wouldn't need to click over to the "Order" area.

This is the screen where the pulldown appears today: https://sandbox.dmn.arcpublishing.com/subscriptions/v2/customers/identity/account/39555592-81e8-4512-becd-0816eaa1426a/subscriptions?site=dallas-news

This idea is related to adding "Notes" as an option to the "Subscriptions" area -- could be part of the pulldown or another link on the page:

Two other ideas that relate to updating the "Refunds" functionality:


  • Sylvia Borowski
  • May 6 2021
  • Future consideration
  • Attach files
  • Sylvia Borowski commented
    26 Aug, 2021 06:42pm

    Going to cancel this idea based on today's meeting with Jessica and our customer support team. The updates coming to the refund functionality will cover this need. Thank you!

  • Admin
    Ryan Gladstone commented
    17 May, 2021 08:12pm

    Thanks for this request as well! We'll be looking at the additional UX update requests following the streamlined refund work.

  • Sylvia Borowski commented
    17 May, 2021 03:55pm

    Adding more thoughts from the Customer Support team:

    • Add button to credit (under orders where refunds are processed) – once a credit is processed the credit needs to appear in the activity tab

    • Another suggestion is when you select terminate or cancel we could add the credit option in this drop down. Once credit is processed the credit needs to appear in the activity tab

    • Once codes are added to credit remove from under terminate/cancel