Ideas for Arc XP

Arc Subs: Public API initialize price Update inconsistent with Arc dashboard method

Public API flow

1. User wants to cancel account

2. User comes to site to cancel but they are enticed to stay with a different offer

3. User updates their subscription (sales public API)

4. Users subscription is updated - cancel-test-subTiered1@test.com ( transaction 1/2/24 )

   • User selects new offer and submits

   • Partial refund is given for current term start date up to today.

   • Partial charge from today till end of term date is charged to user

   • Renewal date is retained (E.g sub with term of 2/12/2024 is unchanged)

CSR / Arc Dashboard flow

1. Customer agrees to new plan while talking to CSR (transaction 2/15/24 - https://sandbox.dmn.arcpublishing.com/subscriptions/v2/customers/identity/account/f8e1cd00-9f98-489f-bac8-5ddb571548a6/activity)

2. CSR selects refund prorated amount

3. CSR select charge today & update renewal date

4. Reason is selected and transaction confirmed

We are asking that the Public API be consistent with the CSR method or at lease make it possible to mirror the financial and renewal portions of the change.