Ideas for Arc XP

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5 Vote

Refund on subscription

When a subscriber is given a refund to a subscription, the customer service rep needs to be shown automatically how much of a refund can be given based on remaining time in term. Arc Subs system needs to automatically figure out how much refund to...

Created 25 Aug 09:57pm by Guest

Arc Subscriptions / Customer Service Admin / Sales

1 Shipped
2 Vote

Add reason code to the Cancel API

The public Sales API for Cancel should as a reason note field but not a reason code. https://dmn.arcpublishing.com/alc/docs/swagger/?url=./arc-products/arc-sales.json#/Subscription_Interaction/cancel During the cancel process a user will select wh...

Created 17 Jun 12:48pm by Richard Lane

Arc Subscriptions / Sales

2 Shipped
3 Vote

Create refunds of payments for subscriptions via Developer API

Enable the possibility of to create refunds of payments for subscriptions via Developer API

Created 30 Jul 03:24pm by Rafael Martinez

Arc Subscriptions / Sales

1 Shipped
3 Vote

API needed to extend dunning process to third-party payment capture services

We are requesting new Arc APIs in order to improve the success rate of the dunning process. These new APIs will allow external vendors (Vindicia) to capture funds using unique algorithms. The credit card dunning process that is built into Arc is v...

Created 16 Mar 01:45pm by Richard Lane

Arc Subscriptions / Sales

1 Shipped
2 Vote

Developer api needed for complimentary subscriptions

There is a linked subscription API that allows creation / removal of linked subscriptions. We would like a similar API to manage complimentary subscriptions. The API should allow for creation and removal of complimentary subscription. The end / ex...

Created 20 Jan 09:56pm by Richard Lane

Arc Subscriptions / Sales

2 Shipped
1 Vote

To include IPV6 not available in Group Packages functionality

We normally define IPv4 CIDR in Group Packages functionality, (https://prisa.arcpublishing.com/subscriptions/retail/group-packages?site=el-pais)but now some clients have evolved to IPv6 Ip packages in their systems to increase security. Why this k...

Created 15 Nov 02:22pm by christian huaman

Arc Subscriptions / Group Packages

5 Shipped
3 Vote

Add comment under each reason for Terminate/Cancel

Go to a subscriber's Subscriptions and choose either Terminate or Cancel. The customer support team would like to be able to add a note with each termination/cancellation reason. This is very important to the team, so they can track and act on sel...

Created 25 Aug 08:51pm by Guest

Arc Subscriptions / Sales

1 Shipped
2 Vote

Payment retry on specific dates of the month

Set the payment rules to retry the payment in some specific dates, instead of just adding the delay (days) e.g. Can retry the payment every 15th and also every last day of the month

Created 27 Apr 10:18pm by Elizabeth Huacachi

Arc Subscriptions / Sales

1 Shipped
2 Vote

Support integration for Braintree Account Updater to save subscriptions

Braintree has a service that detects failed transactions and requests cards updates from cards issuer. It then returns updated data via a websocket, pulled reports or via individual payment method API that can be used to update Arc stored payment ...

Created 17 Mar 11:40am by Richard Lane

Arc Subscriptions / Payment Providers

3 Shipped
2 Vote

Change plans immediately and track as "Save"

Use case: Subscriber is on a two-year plan. They are now 14 months into the plan. Subscriber calls customer service and requests to now change to a monthly plan. The change would need to be immediate. Needs: Customer service will need to mark this...

Created 10 Sep 06:55pm by Sylvia Borowski

Arc Subscriptions / Customer Service Admin / Sales

1 Shipped