Ideas for Arc XP

Use case:

• Subscriber is on a two-year plan. They are now 14 months into the plan.

• Subscriber calls customer service and requests to now change to a monthly plan. The change would need to be immediate.

Needs:

• Customer service will need to mark this as a "Save" and NOT a "Stop", so there is a flag saved somewhere for reporting.

• The change will need to be immediate for the subscriber, so they don't wait another 10 months for the plan to switch.

• Customer service should be easily able to provide a refund (which is already in the works for the new CS tool)

Question:

• Since CS is unable to add a new subscription for a subscriber, how will the system be able to track a "Save" from the old to the new subscription?